Shipping & Returns
Shipping & Returns
Learn about our shipping policies and how we handle any issues with your order.
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Shipping Information
We're committed to getting your Freezo products to you quickly and safely. All orders are carefully packaged and shipped with discreet packaging to protect your privacy.
Shipping Times
- Standard Shipping: 5-7 business days
- Priority Shipping: 2-3 business days
- Next Day Delivery: Available in select areas
Shipping Protection
- Discreet packaging for privacy
- Secure packaging to prevent damage
- Tracking available on all orders
- Signature confirmation on request
Shipping Locations
We ship to all legal locations across the United States. Delivery subject to local regulations and Farm Bill compliance.
Return Policy
100% Customer Satisfaction Guarantee
We stand behind every Freezo product with our 100% Customer Satisfaction Guarantee. If you're not completely satisfied with your purchase, we want to make it right.
Return Eligibility Requirements
- 14-Day Window: Returns must be initiated within 14 days of the delivery date
- Original Packaging: Products must be returned in their original package(s). Opened packages are acceptable if the product has been tried but not fully consumed
- One Return Per 90 Days: Limited to one return per customer per 90-day period
- Individual Item Returns: You can return individual items from your order without returning the entire order
Damaged or Defective Products
If you receive a damaged product or items with defects, contact us immediately with photos. We'll replace or refund your order right away.
Issues With Your Order?
If you received a damaged product, there's an issue with your order, or you have any concerns, please reach out to our customer support team. We'll do our best to make it right.
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Call Us
Call our customer support team during business hours.
When Contacting Us, Please Include:
- Your order number
- Order date
- Description of the issue
- Photos of any damaged products (if applicable)
Our Quality Guarantee
Every Freezo product is lab-tested, hand-selected, and meets our strict quality standards before it ships. We're confident in what we send you. If something doesn't meet your expectations due to a manufacturing defect or shipping damage, please let us know and we'll take care of it.